Help Center

NeutralX is Canada's leading B2B marketplace for Net-Zero construction solutions. We connect businesses seeking to reduce their carbon footprint with verified suppliers and strategic advisors through three core engines:

• • Solutions Marketplace: Find and compare Net-Zero technologies and materials
• • Strategic Advisor Hub: Connect with certified energy and ESG experts
• • Knowledge + Incentive Engine: Access Canadian codes, incentives, and case studies

Creating an account is simple:

1. Click "Sign Up" in the top navigation
2. Choose your account type (Buyer, Supplier, or Advisor)
3. Fill in your basic information (name, email, company)
4. Verify your email address
5. Complete your profile to start using the platform

For suppliers and advisors, there's an additional verification process to ensure quality and trust on the platform.

NeutralX serves three primary user types in Canada's Net-Zero construction ecosystem:

• • Buyers: Facility owners, developers, architects, and project managers seeking Net-Zero solutions
• • Suppliers: Companies providing Net-Zero technologies, materials, and installation services
• • Advisors: Certified professionals offering strategic guidance on energy, ESG, and regulatory compliance

If you've forgotten your password:

1. Go to the login page and click "Forgot Password?"
2. Enter your email address
3. Check your email for a password reset link
4. Click the link and enter your new password
5. Log in with your new password

If you don't receive the email within a few minutes, check your spam folder or contact support.

To update your profile:

1. Log in to your account
2. Click on your profile icon in the top right
3. Select "Profile Settings" from the dropdown
4. Edit your information and click "Save Changes"

Some changes (like company verification details) may require admin approval before becoming visible.

Yes, you can delete your account at any time. Please note that this action is permanent and cannot be undone.

To delete your account:

1. Go to your Profile Settings
2. Scroll to the bottom and click "Delete Account"
3. Confirm the deletion

For suppliers and advisors with active listings, we recommend removing all listings before deleting your account.

You can search for solutions using several methods:

• • Use the main search bar on the homepage
• • Browse by category on the Solutions page
• • Use filters to narrow down results by location, industry, or technology type
• • Search by keywords related to your specific needs

Each solution page includes detailed specifications, supplier information, and case studies to help you make informed decisions.

Requesting quotes is straightforward:

1. Find a solution or supplier you're interested in
2. Click the "Request Quote" or "Contact Supplier" button
3. Fill out the inquiry form with your project details
4. Submit the form
5. The supplier will receive your inquiry and respond directly

You can track all your inquiries and responses in your portal dashboard.

You can save solutions, suppliers, and advisors for later reference:

1. Create an account and log in
2. Click the "Save" or heart icon on any solution or supplier page
3. Access your saved items from your portal dashboard
4. Organize saved items by creating custom lists or folders

Saved items help you compare options and make decisions over time.

Our verification process ensures quality and trust on the platform:

1. Complete your profile with accurate business information
2. Upload relevant certifications and credentials
3. Provide references or case studies
4. Submit your profile for review
5. Our team will review and approve within 3-5 business days

Verified suppliers and advisors receive a verification badge and enhanced visibility on the platform.

Once verified, you can manage your content through your portal:

• • Access your dashboard from the portal menu
• • Add new solutions or services with detailed descriptions
• • Upload images, specifications, and case studies
• • Update pricing and availability information
• • Track views, inquiries, and lead conversion

Keep your listings updated to maximize visibility and lead quality.

We offer tiered subscription plans to match your business needs:

• • Basic (Free): Limited profile visibility and basic features
• • Professional: Enhanced visibility, unlimited listings, and analytics
• • Enterprise: Premium placement, advanced features, and dedicated support

All plans include access to leads and the ability to respond to inquiries. Paid plans offer better visibility and additional tools to grow your business.

NeutralX works best on modern browsers. We support:

• • Chrome (version 90+)
• • Firefox (version 88+)
• • Safari (version 14+)
• • Edge (version 90+)

For the best experience, please keep your browser updated to the latest version.

If you're experiencing file upload issues, try these solutions:

• • Check that your file is under 10MB in size
• • Ensure the file format is supported (PDF, JPG, PNG, DOC, DOCX)
• • Try a different browser or clear your browser cache
• • Check your internet connection stability
• • Disable browser extensions that might interfere

If problems persist, contact our support team with details about the file you're trying to upload.

To improve loading performance:

• • Clear your browser cache and cookies
• • Close unnecessary browser tabs
• • Check your internet connection speed
• • Disable resource-heavy browser extensions
• • Try accessing the site from a different network

If you continue to experience slow loading times, please report it to our technical support team.