Support Center
Find answers, get help, and make the most of your NeutralX experience.
Frequently Asked Questions
Browse our comprehensive FAQ section for quick answers to common questions about using the platform.
Browse FAQsContact Support
Need personalized help? Our support team is ready to assist you with any questions or issues.
Contact UsGetting Started
New to NeutralX? Learn how our platform works and discover the best ways to achieve your Net-Zero goals.
Learn MorePopular Help Topics
Quick access to the most common questions and support topics.
Account Management
- • Creating and verifying your account
- • Managing your profile information
- • Password reset and security
- • Account deletion requests
Platform Features
- • Searching for solutions and suppliers
- • Using filters and comparison tools
- • Requesting quotes and proposals
- • Managing saved items and favorites
Supplier & Advisor Support
- • Setting up your business profile
- • Managing solution listings
- • Verification process
- • Lead management and analytics
Billing & Subscriptions
- • Understanding pricing plans
- • Payment methods and billing
- • Subscription management
- • Refund and cancellation policies
Technical Issues
- • Browser compatibility
- • Mobile app troubleshooting
- • File upload problems
- • Performance and loading issues
Resource Hub
- • Accessing industry articles
- • Finding regulatory documents
- • Using external tools and calculators
- • Staying updated on Net-Zero trends
Need More Help?
Our support team is here to help you succeed with NeutralX.
Email Support
For general inquiries and detailed support requests.
General Support: info@neutralx.ca
Technical Issues: tech@neutralx.ca
Response Time: Within 24 hours
Business Hours
When you can expect the fastest response from our team.
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekend: Limited support available
Holidays: Reduced hours
Self-Service Resources
Find instant answers and learn more about making the most of NeutralX.